Luxury Retail Store Training

Description

In the luxury retail sector, as the cost of a purchase increases, so does the customer’s expectation of an unforgettable experience. Our course will equip sales personnel with the skills and emotional intelligence to vary their service according to the customer. We will look at all elements of the relationship between sales staff and customers, from greeting and engaging to building rapport and personal presentation.

What you will learn

  • Meet and greet
  • Language and confident conversation
  • Customer focus, identification and rapport building
  • Personal presentation
  • Eye for detail
  • Product training, development and presentation
  • Emotional intelligence
  • Building relationships
  • Finesse and savoir faire
  • Multicultural etiquette

Further information

The British School of Etiquette
Provider:
The British School of Etiquette
Duration:
-
Price:
-
Availability:
On demand
Course type:
Classroom
Locations:
London (central)

Contact Information

The British School of Etiquette

Office 618
8 Shepherd Market, Mayfair
London
W1J 7JY

Credentials

Locations