Emotional Intelligence

Description

This course is designed to demonstrate to delegates how they can become more sensitive to their own needs and the needs of others. It will deepen their knowledge of how emotions affect behaviour and equip them with tools and strategies to move from negative to positive emotional states.

What you will learn

*  Emotions and why are they important for effective communication
*  Why we think, feel and act the way we do
*  Recognising emotions and their impact on our behaviour
*  Identifying situations that can be handled better
*  Responses - choice or habit
*  Moving from negative to positive states
*  Altering your physiological state to impact on your psychological state
*  Understanding the impact of our language on our own and the mental state of others
*  Using creative language to generate new possibilities
*  Listening with empathy and enhancing self-esteem
*  Broadening perceptual awareness

Further information

Cosensa Learning and Development
Provider:
Cosensa Learning and Development
Duration:
1 Day
Price:
-
Availability:
On demand
Course type:
Classroom
Locations:
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne, Stirling

Contact Information

Cosensa Learning and Development

Adelaide House
1 Falcon Road
Belfast
BT12 6SJ

Credentials

Locations