The Art of Effective Communication

Description

Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined.

What you will learn

• The difference between communicating ideas and selling ideas
• Barriers to good communication
• Using a simple structure to plan effective communication
• How behaviour and personality influence the way people communicate
• Nine key skills areas
• Communicating more effectively on an individual and group basis
• Using different styles of language to build rapport

Further information

Cosensa Learning and Development
Provider:
Cosensa Learning and Development
Duration:
3 Hours
Price:
£185 (ex VAT)
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne, Stirling

Contact Information

Cosensa Learning and Development

Adelaide House
1 Falcon Road
Belfast
BT12 6SJ

Credentials

Locations