Our comprehensive one-day programme is designed by a PA for PAs. This courses provides Personal Assistants with everything they need to succeed in a demanding and continually changing role. Core skills like minute-taking, managing your manager and organisation, as well as a range of other administrative duties are all covered.
What you will learn
Various modules are included within this programme including;
The PA's role within the management team Techniques to progress and manage your own development Management tools and techniques to maximise productivity Effective management and personal development skills Identify objectives to increase productivity - your own and your manager's Deciding what is important and what is not Principals of Managing People The Elements of Management The Skills Needed The Need for Planning Why Plan? 7 Steps of Effective Planning Prioritisation - Setting SMART Objectives - Working with others Motivational factors Effective delegation - when and how? Influencing Skills Communication skills Providing crystal clear instruction Getting ideas accepted Being a Team Player Expectations and work ethics Assessing your team qualities Personal Action Plans Assertiveness skills Appropriate minute taking skills Further information Provider: Cosensa Learning and Development Duration: 1 Day Price: £345 (ex VAT) Availability: Scheduled dates Course type: Classroom
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne, Stirling Contact Information
Cosensa Learning and Development
1 Falcon Road Belfast BT12 6SJ Locations
Lunch was a good quality, however the facility may need expansion to cope if more companies inhabit the office space.
Margaret ran the course well and clearly was very familiar with the subject matter. She was able to provide advice and techniques which I am sure will be helpful going forward. The actually material was a little 'light' but maybe necessary for only a one day course. The main thing that let the experience down was the fact there was only one other delegate on the course, who was very new to the role. I found this very limiting as there was no one to learn from or share ideas with. I believe more knowledge and insight would have been gained if more attendees were on the course to take part in the case studies and activities.
Response from provider : Thank you for your comments, Elizabeth and yes, we understand your frustration. The numbers on open courses are something we continually have to manage - we can have seven on a course in Belfast and two on the same course in Newcastle. We do offer to put the course date back to try encourage numbers (indeed I believe we did that in this instance), and looking at the record on this particular course, there was plenty interest, just not everyone could commit to attending. I hope you understand we would love it if all our courses ran with larger numbers, but this is not always possible. Equally, we cannot frustrate clients by repeatedly pushing course dates out - there is a fine line. We also offer a 1:1 option if a course fails to generate numbers and we often find this hugely successful.
Unfortunately, despite talks with someone beforehand, there was no gluten or dairy free lunch provided so I had to look for a place nearby to cater.
We were also expecting regular top ups of coffee and tea at 10am and 3pm and had to keep phoning Reception who didn't seem bothered about it.
The room was extremely small.
Response from provider : Thanks for your feedback, Emily, we are taking up the issues raised about catering with the venue. As I mentioned in our communications after the course, there was a clerical hitch at our end which meant the information about your dietary requirements were not picked up by the course administrator. We have put a procedure in place to ensure this doesn't happen again
The room was tiny and felt a bit cramped. The catering was also left unrefreshed until the venue was reminded that this had been requested.
Response from provider : Thanks for your feedback, Kate, we will take the issues you raised up with the venue. Delighted to hear you felt the content of the course was worthwhile Read more reviews >