Enhancing Patient Experience™ will enable participants to tune into what makes a great patient experience. This tool is for organisations that appreciate and understand that disruption is required for real change and improvements to happen. Enhancing Patient Experience will cause participants to challenge themselves, each other and the organisation. But in doing so, it will stimulate solutions that the organisation can harness to make positive changes.
HOW DOES IT WORK?
The objective is for everyone to have patient experience at the core of your organisation.
We recommend up to 15 people in a session split into teams. The teams navigate around the board by responding to questions and case studies, gaining points along the way.Some of the questions are generic to explore principles that are transferable, other questions are created for your organisation (to drill down on specific issues which are pertinent to making changes that can have a big impact on improvements).
What you will learn
By the end of this workshop participants will:
- Be able to define the components parts to deliver a great patient experience;
- Describe personal and team changes that they will take responsibility for;
- Make positive suggestions and solutions to enhance the patient experience across the organisation.